FAQs

When will I get the car and driver details?

You will get a sms on the mobile number provided by you informing the Driver’s name, mobile phone number and the car number about 3 hours in advance.

Will the driver come inside the airport?

The drivers do not have the permission to go inside the airport. They stand with your name on the placard outside the gate of the airport.

Will the driver come inside the Railway station?

Yes. You will have to inform the train name and number along with the coach number. Our driver will greet you outside your coach. This facility will be available only at Mumbai Central station and Mumbai VT (Chatrapati Shivaji Terminus).

What is included in the charges?

The charges include fuel and driver.

What is not included in the charges?

The charges do not include parking fees, entrance fees, toll charges, taxes.

Do you accept credit cards?

We accept credit cards online only. You will have to visit our website to make payment by credit cards.

If I pay online thru website, do I have to pay anything extra?

Yes. You will have to pay 2.5% extra to cover the bank charges.

My booking consists of airport transfer, outstation trip, and local use. Can I make a combined booking for all three types of uses?

No. You will have to make separate bookings each for airport transfer, outstation trip and for local use. However we will try to provide same car and driver for your entire scheduled stay.

Do you accept foreign currency?

No. We accept only Indian Rupees.

Can I pay cash to the driver?

You will have to make advance payment before the start of the trip. Amount for the extra use of time/kilometers can be paid to the driver under intimation to our office.

Do I need to give tips to the driver?

You can pay tips to the driver if you wish to. But it will not be accounted for against your bill.

How is the outstation trip calculated?

For outstation trips, an average running of 200 kilometers per day OR the actual running whichever is higher is calculated. For example if you take the car for 5 days, then minimum kilometers charged will be 1000 kms. (5 days X 200 kms = 1000 kms).

I want to take the car for outstation trip but do not know how many kilometers will be covered?

You will have to pay for the average running multiplied by the number of days in advance. Extras if any can be paid at the end of the trip.

Are there any other charges for outstation trips?

Yes. Driver allowances per day and Night halt charges per night as mentioned in the tariff are applicable.

How is the distance and time calculated?

The distance and time are calculated from our garage to garage located at Nariman Point, Mumbai.

Will the unused kilometers and time be carried forward for the next day’s trip?

No. Any unused kilometer and time stands lapsed at the close of the day’s trip and will not be carried forward to be used next day.

Will I get the invoice immediately?

After the trip if you visit our office during working hours, you will get the invoice immediately. Otherwise it will be sent to your Email ID.

Are there any cancellation charges?

Yes. If you cancel the booking 2 days in advance, Rs. 250/- will be charged. If you cancel the booking up to 4 hours in advance, Rs. 500/- will be charged.

Which cities do you cater to?

Currently we provide services only in Mumbai City. For outstation trips, the trip has to start in Mumbai and end in Mumbai.